Uptime, Inc.

Some of our best references are from the accountants and CFOs of our existing clients

How often do you get an endorsement for a new prospective vendor from their existing client's financial people? The reason is simple. Outsourcing your Digital Infrastructure needs to a local company well versed in your field makes a great deal of fiscal sense. Outsourcing is often viewed in a very negative light due to how the customer service industry has handled it in the past.

Those negative views are valid for many reasons.

• Distance
  • Outsourcing has typically meant that the source of your help is in another state or country and has no relationship to your company or your industry
• Availability
  • The times they are available can conflict with your hours of operation which limits their availability.
  • They are typically only available for phone communication with no pathway for on-sight support.
  • There is very little, if any, path for escalation in case of an emergency that is limiting your ability to do business.
• Communication
  • English is rarely their primary language.
  • They are not from your industry and typically don't speak your industry language.
  • They provide flowchart answers and have little to no ability to iteratively solve a new or unknown problem.

Uptime addresses each of those outsourcing shortcomings. We build a relationship with you and offering you a premier level of support instead of a generic one. We are not looking to be the 800 pound gorilla in the Digital IT outsourcing marketplace. We are looking to build relationships where we are less like a contracted vendor and more like an employee of your own company.

• Distance
  • We are in the Metro Atlanta area and focus our attention in that area alone.
  • This smaller sphere of responsibility means we are closer to you in case of an emergency. We provide a higher level of support for your needs.
• Availability
  • We provide 24/7 support as well as business hour support for 5, 6 or 7 day work weeks.
  • Regular visits to address preventive maintenance tasks reduce the risk of emergency issues before they become an emergency.
• Communication
  • Uptime is from the printing industry as well as the computer industry. We've been working with this field now for over 20 years.
  • We understand your language and understand the unique demands of a printing and publishing Digital IT infrastructure.

The needs of your IT infrastructure don't just go away after you make those tough but necessary personnel decisions; they simply get transferred to other people within your organization. And with fewer people on staff, every single productive hour is necessary from every employee to ensure that you are staying as lean as possible in this competitive market. Outsourcing your Digital IT needs to Uptime allows your Prepress Manager to focus on what you originally hired him for. It allows your Art Director to run her department, strengthening your business instead of wasting time on font issues or figuring out why the network is slow.

Outsourcing to Uptime makes good fiscal sense.